Shipping Returns & Exchanges
Helping Hands Foundation endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
If you are not happy with your purchase, please see the options for returning or exchanging any of the items.
Damaged/Defective/Wrong Supply of Goods
The customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.
In case of any discrepancy found, or damage to the packet is noticed, please leave a suitable remark on receipt to the logistics service provider/courier for accepting the delivery of the products.
In case the product is with a manufacturing defect or a wrong product has been received, kindly contact us on 9326277004- ” within 24Hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.
Your purchase is eligible for return or exchange only if it meets the following conditions:
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If the product you receive has a genuine quality/manufacturing defect.
If your purchase meets our return criteria stated above, please contact our care team within 48 hours of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.
The product must be received within 10 days from the date of advice by the Customer Service Department. Please ensure that the product you return is unused and the original tags are intact.
We do not accept food product returns due to Covid_19.
Incorrect / Incomplete Shipping address
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
We have made every effort to display the colours of our products that appear on this microsite as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
Please be aware once an order is placed, it cannot be cancelled.
LIST OF NON-RETURNABLE OR NON-EXCHANGEABLE PRODUCTS
- All orders placed are not-refundable or exchangeable
- Custom made and Made to order products.
- Poducts as per the specifications provided by you.
- Products that are purchased in any sale/promotion
We mention the estimated delivery time for each piece in the product details page.
- For all orders within India, we Charge as per product weight . All taxes are included in the price of the product listed on the Website.
- For deliveries outside India, Shipping Charges, VAT, customs duties and local taxes have to be paid by customers to our shipping partner at the time of shipment delivery. Shipping charges depend on the weight & destination. The amount of duties and taxes depend on the policies of your destination country.
- Delivery Time for your order starts from the date of Order Confirmation.
- At times orders can get delayed for reasons outside of our control. If your order is delayed beyond 2 weeks of the estimated Delivery Time for some unforeseen reasons, please contact us on +919326277004.